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Creating a Customer-Centric Culture in China
There’s a lack of customer care from many Chinese companies, and they don’t know this attitude is hurting them. Today’s market demands a lot more than just price, quality and kick-backs, and being customer-centric is the only differentiator in business. To succeed in sales, companies will have to cultivate a totally different form of Guanxi.
Maximizing the Impact of Central American Diasporas – From Bananas to Border CrossingsWith the increase in Central American emigration to the United States in recent years, Central American nations have an opportunity to more effectively build relationships with their U.S diasporas. Doing so will allow remittances and human capital to play a more signficant role in development efforts at home.